We understand that sometimes things don’t work out.
Because of hygiene, safety and packaging rules for nail products, we have strict return
conditions.
Always contact us before sending anything back:
Email: info@abnails.co.uk


1. Change-of-mind returns
If you change your mind:
- Please contact us within 14 days of receiving your order.
- You can request to return a Product only if it meets all the conditions below and we have
agreed the return in advance.
For a change-of-mind return, Products must be:
- Completely unused and unopened.
- In their full original, undamaged packaging, with all labels, inserts, seals and accessories
intact.
- In a clean, resellable condition.
If:
- the packaging has been opened, torn or damaged,
- seals are broken,
- the product has been used, tested or looks handled,
we may refuse the return or reduce the refund, especially for items that cannot be resold for
hygiene or safety reasons.
You are responsible for:
- packing the Products safely,
- using a suitable, protective outer box/envelope,
- choosing a tracked service if you want proof of delivery.
We are not responsible for returns that are lost or damaged in transit back to us.


2. Who pays for return postage?
For change-of-mind returns:
- You pay the cost of sending the Products back to us.
- We do not refund your original delivery cost.
- We do not provide prepaid return labels, unless we have clearly agreed otherwise in writing.


3. What we refund for change-of-mind returns
If we have agreed to the return in advance and the Products arrive back:
- within the allowed time, and
- in fully unused, unopened, original condition,
we will refund the price you paid for the returned Products only.
Original delivery costs and return postage costs are not refunded for change-of-mind returns.
We will process the refund after we receive and inspect the returned Products, using the same
payment method you used for the order (where possible).


4. Faulty, damaged or incorrect items
If you believe a Product is faulty, damaged or not what you ordered:
1. Email info@abnails.co.uk as soon as possible (ideally the same day you notice the issue).
2. Include:
- your order number,
- a clear description of the problem,
- photos (or a short video) showing:
- the product,
- the fault or damage,
- and the packaging if relevant.
Please do not throw away the Product or any packaging until we have reviewed your message and
confirmed the next steps.
We may:
- ask for additional photos or information;
- ask you to return the Product for inspection;
- ask whether you would prefer a replacement of the same Product (if available) or a refund.


5. Returning a faulty or incorrect item
All returns for faulty/incorrect items must be agreed with us before you send anything back.
Once we receive and inspect the Product:
- If we confirm it is faulty or incorrect, we will either:
- send a replacement of the same Product (if you chose this and it is in stock), or
- refund the price you paid for that Product.
If the Product shows signs of damage or use that do not match the issue you reported, or if it
appears to have been misused or stored incorrectly, we may:
- refuse the refund or replacement, or
- offer only a partial solution, at our discretion.


6. When we may refuse a return
We may not accept a return (or may only offer a partial refund) if:
- the Product has been used, opened or tested (for change-of-mind returns);
- the original packaging is missing or badly damaged;
- the Product is returned very late and without contacting us first;
- the Product has been stored or used in a way that is not recommended;
- the issue is due to normal wear and tear or not following instructions.


7. How to start a return or report a problem
To help us deal with your issue as quickly as possible, please always include:
- your full name,
- your order number,
- clear photos (outer packaging, inner packaging, product and issue),
- a short description of what happened.


Email: info@abnails.co.uk
For full legal details, please also see our Terms & Conditions.