Last updated: December 2025

These Terms & Conditions ("Terms") set out the legal agreement between you and AB nails ("we", "us",
"our") for:
- use of our website https://abnails.co.uk ("Website");
- purchase of nail-related products, tools and accessories ("Products"); and
- purchase of our training services and courses, both online and in-person ("Courses" or "Training
Services").
By using our Website and/or placing an order, you agree to be bound by these Terms.
If you do not agree to these Terms, you must not use our Website or purchase from us.
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1. About us
1.1 We are AB nails, a sole trader established in England.
1.2 Business address (for correspondence and legal notices):
Dagenham, RM10, United Kingdom
1.3 Contact details:
- Email: info@abnails.co.uk
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2. Other policies
2.1 These Terms refer to the following additional documents, which also apply to your use of our
Website and to purchases you make:
- Privacy Policy – how we collect, use and protect your personal data (UK GDPR / Data Protection Act
2018).
- Cookie Policy – how we use cookies and similar technologies.
- Returns & Refunds Policy (if shown separately) – practical details on returns and refunds.
2.2 If there is any conflict between these Terms and another policy, these Terms take priority for
purchases unless we clearly state otherwise.
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3. Use of our Website
3.1 You may use our Website only for lawful purposes and in accordance with these Terms.
3.2 You must not:
- introduce viruses, malware or other harmful code to the Website;
- attempt to gain unauthorised access to the Website, servers or databases;
- use the Website to send or upload defamatory, offensive, discriminatory, obscene or otherwise
unlawful material;
- copy or scrape substantial parts of the Website without our written consent.
3.3 We may suspend or withdraw the Website, or your access to it, at any time for security,
maintenance or if we reasonably believe you have breached these Terms.
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4. Eligibility and accounts
4.1 You must be at least 18 years old to place an order via our Website.
4.2 If you create an account, you are responsible for:
- keeping your login details confidential; and
- all activity that occurs under your account.
4.3 You must tell us immediately if you suspect unauthorised use of your account.
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5. Our Products
5.1 We sell nail-related Products such as gels, tools, accessories and other items as described on
the Website.
5.2 We take reasonable care to ensure that Product descriptions, images and prices are accurate.
However:
- colours may look different due to device screens;
- packaging and labelling may change from time to time;
- small variations may occur without affecting performance.
5.3 Unless stated otherwise, Products are intended for professional use by trained nail technicians.
You are responsible for:
- reading and following instructions and safety information;
- checking ingredients for allergies or sensitivities;
- using Products in line with manufacturer, industry and health and safety guidelines.
5.4 We may change or discontinue any Product at any time.
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6. Training Courses and Services
6.1 We offer various Training Services, including:
- group in-person classes and workshops;
- 1:1 private in-person training;
- group online live sessions;
- 1:1 online mentoring or coaching;
- pre-recorded online Courses.
6.2 Course descriptions (content, duration, level, price, whether the Course is group-based or 1:1,
and any group information) are shown on the Website or in our marketing. We take reasonable care
that this information is accurate, but we may make minor changes, for example to:
- the order of topics;
- specific demos;
- training materials.
6.3 No guarantee of results, skills or earnings
Our Courses are for education and training only. We cannot and do not guarantee that you will reach
any particular level of technical skill, speed, artistry or confidence. Every student learns
differently, and individual results will always vary.
Completing a Course, receiving feedback from us or obtaining a certificate from us does not mean
that:
- you are "ready" to work on paying clients;
- your work meets any particular professional, salon or industry standard;
- you will get a job, build a client base or earn a specific income.
You are responsible for how much you practise, how you apply the techniques and information we
teach, and for deciding when you are competent and safe to work on models or clients.
6.4 Professional registration and insurance
You are responsible for:
- making sure you meet local licensing or regulatory requirements to work as a nail technician;
- arranging your own insurance;
- checking whether our Courses meet the requirements of any accreditation bodies or insurers you
plan to use.
6.5 Our right to change or refuse training
We may:
- change Course dates, times, trainers or locations, and we will always try to offer you a
reasonable alternative (for example another date, trainer or venue);
- refuse or remove a student who is abusive, disruptive, under the influence of alcohol or drugs, or
presents a health and safety risk. In such cases we are not obliged to refund you.
6.6 Student responsibilities
You agree to:
- arrive or log in on time;
- follow health and safety and hygiene instructions;
- use tools (including e-files, drills, chemicals) responsibly;
- respect the trainer, models and other students.
6.7 Course materials, recording and confidentiality
All information shared during our Courses – including demonstrations, explanations, training
methods, tips, techniques, manuals, slides, photos and any other materials – is private and
confidential and is provided for your personal use only.
You agree that:
- you must not film or make any video or audio recordings of the Course, whether in-person or online
(including screen recording or live streaming), unless we have given you our prior written
permission;
- you may take photos and make your own written notes for your personal learning only;
- you must not photograph or copy our training manuals, slides or screens in a way that reproduces
the full content of the Course;
- you must not share, send, forward, upload or distribute any Course content (including our methods,
explanations, manuals, screenshots or other materials) to any other person, group or platform,
whether free of charge or for payment (for example via messaging apps, social media, online drives
or forums);
- you must not use our Course content to create your own trainings, manuals or classes that copy or
closely imitate our structure, explanations or methods.
If you breach this clause, we may remove you from the Course and/or restrict your access to any
online content without a refund, and we may take further steps to protect our intellectual property
where necessary.
6.8 Certificates
After successfully completing a Course (including any required practice, case studies or assessments
that we may set), you may receive a certificate issued by us under the name AB nails.
Our certificates are our own, original training certificates. They confirm that you have attended
and/or completed training with us. They are not a state qualification, academic degree or regulated
qualification and do not, by themselves, give you any legal right to work as a nail technician or
beauty professional.
Recognition of our certificates by insurers, salons, academies or other third parties is outside of
our control. We cannot guarantee that any particular insurer, salon or organisation will accept our
certificate, and you are responsible for checking this before making a booking.
We reserve the right to withhold or delay issuing a certificate if:
- you have not attended the full Course;
- you have not completed required tasks, practice or assessments; or
- we reasonably believe that you do not yet understand the basic safety or theory needed to continue
practising independently.
Receiving a certificate from us does not guarantee your level of skill, the quality of your work, or
any business or financial results. Your progress will depend on your own talent, effort, practice
and experience.
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7. How contracts are formed
7.1 When you place an order on the Website, you make an offer to buy Products and/or Courses under
these Terms.
7.2 We will send an email acknowledging receipt of your order. This is not our acceptance.
7.3 Our acceptance happens when we send:
- a dispatch confirmation email (for Products); or
- a Course booking or confirmation email (for Training Services).
At that point, a contract is formed between you and us.
7.4 We may decline an order if, for example:
- the Product is out of stock;
- the Course is full;
- there is a pricing or description error;
- we cannot authorise payment;
- we reasonably suspect fraud or misuse.
If we decline an order after taking payment, we will refund you as soon as reasonably possible.
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8. Prices, payment and promotions
8.1 Prices are in GBP (£) and are shown with or without VAT as indicated.
8.2 We may change prices at any time, but the price you pay is the one shown at checkout when you
place your order (except in case of obvious error).
8.3 Payment is usually due in full at the time of order. We accept payment methods displayed at
checkout (for example card payments and/or third-party processors).
8.4 If we offer instalment or payment plans for Courses, the plan and dates will be clearly shown at
checkout. By choosing a payment plan, you agree to pay all instalments in full and on time.
8.5 Discount codes and promotions:
- are subject to their own terms;
- may be withdrawn at any time;
- generally cannot be combined unless we clearly allow this;
- are valid only for the period and products stated.
8.6 Deposits for in-person Courses
For some in-person Courses, you may be given the option to pay a non-refundable booking deposit
online and pay the remaining balance on the Course date. The booking deposit secures your place and
is non-refundable and non-transferable if you decide not to attend, arrive late, or are unable to
complete the Course for any reason.
The remaining balance must be paid in full before the start of the Course on the Course date, using
the payment methods we accept. If you do not pay the remaining balance in full before the Course
starts, we may refuse to allow you to attend, and your booking deposit will not be refunded.
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9. Delivery of Products
9.1 We currently deliver only within the United Kingdom. If we decide to offer delivery to other
countries in the future, this will be updated on the Website and shown at checkout.
9.2 Estimated delivery times and charges are shown at checkout. These are estimates, not guarantees.
We are not responsible for delays caused by events we cannot control (for example courier delays,
strikes, customs issues within the UK, or extreme weather).
9.3 Products become your responsibility once they are delivered to the address you gave, or to a
neighbour or collection point you or the courier select.
9.4 You own the Products once we have received full payment.
9.5 You must provide a complete and accurate delivery address. We are not liable for lost parcels
due to incorrect or incomplete addresses.
9.6 At the time of delivery, you should inspect the parcel. If the outer packaging appears damaged,
you should, where possible, ask the courier to record this (for example by signing as "damaged" or
noting it on their device). You should then open and inspect the contents as soon as reasonably
possible and, in any event, on the same day you receive the parcel. You must take clear photos of
the outer packaging, inner packaging and the affected Product(s), and contact us on the same day (or
as soon as reasonably possible) with your order number, a description of the issue and the photos.
This allows us to assess the situation and, where appropriate, raise a claim with the courier or
arrange a repair, replacement or refund in line with these Terms and your legal rights. Unless the
Products are faulty or misdescribed, you are responsible for the cost of returning them to us.
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10. Online Course access
10.1 For online Courses, we will give you login details or access links after we receive your
payment.
10.2 The type and duration of access to each online Course (for example whether access is limited to
a certain period or ongoing) will be clearly stated in the Course description and/or in the
information provided to you when you purchase. Different Courses may have different access terms.
10.3 We may need to suspend or limit access to carry out updates or maintenance. We will try to
minimise disruption but cannot guarantee continuous access.
10.4 You must not share your login details, passwords, access links, access codes or any other means
of accessing the online platform or Course content with anyone else. You must not allow any other
person to use your account to watch, download or access the Course, and you must not resell, gift or
otherwise transfer access to the Course to anyone else. Any such sharing or unauthorised access may
result in your access being suspended or terminated without a refund, and we may take further steps
to protect our intellectual property where necessary.
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11. Your legal rights as a consumer
11.1 If you are a consumer (not buying mainly for business use), UK law gives you certain rights,
including that Products and services must be:
- of satisfactory quality;
- fit for purpose;
- as described.
11.2 Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 and
related UK consumer laws.
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12. Your right to cancel (distance sales)
12.1 Products
12.1.1 If you buy Products online as a consumer, you usually have 14 days from the day after you
receive the Products to change your mind and cancel ("cooling-off period"), under the Consumer
Contracts Regulations 2013.
12.1.2 To cancel, you must tell us clearly within this period (see Section 13).
12.1.3 Exceptions: no right to cancel
The cooling-off right does not apply to certain items, including:
- sealed items not suitable for return for health or hygiene reasons once opened (for example opened
files, buffers, liquids, gels, creams, tools that touch skin);
- Products made to your specification or personalised;
- Products that can quickly deteriorate or expire.
12.2 Courses and Training Services
12.2.1 When you book a Course, you are reserving a place on a specific date and/or receiving access
to specific training content. Because places are limited and we prepare for each student in advance,
Course fees and any booking deposits are generally non-refundable and non-transferable, except as
set out in Sections 13.3 and 13.4.
12.2.2 By booking a Course (including online Courses) and/or by accessing any Course materials or
content, you agree that:
- you will not be entitled to a refund if you change your mind, are unable to attend, are late,
leave early or do not complete the Course;
- you will not be entitled to a refund if you are dissatisfied with your personal progress, speed or
skill level, as results always depend on your own effort, talent, practice and previous experience.
12.2.3 If you book an in-person Course using a booking deposit and a remaining balance payable on
the Course date, your place is confirmed only once the deposit has been paid. The remaining balance
must be paid before the Course starts on the Course date. If you fail to pay the remaining balance
on time, we may cancel your place and your booking deposit will not be refunded.
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13. Returns, refunds and Course cancellation
13.1 How to cancel and return Products
13.1.1 To cancel within your cooling-off period, email info@abnails.co.uk with:
- your name;
- order number;
- which Products you want to return.
You must not send any Products back to us until we have confirmed your cancellation and provided
return instructions. Unauthorised returns may be delayed or rejected.
13.1.2 Unless the Products are faulty or misdescribed, you must pay the return postage.
13.1.3 Products must be returned:
- within 14 days from the date you told us you are cancelling your order (in line with your legal
rights);
- completely unused and unopened;
- in their full original packaging, with all accessories, inserts, labels and seals included and
intact.
13.1.4 We may reduce your refund if the value of the Products has been reduced by your handling them
beyond what was necessary to check them (for example obvious usage, damage, missing parts).
13.1.5 Where you cancel an order for Products in line with your legal right to change your mind and
you return all Products from that order, and all such Products are returned unused, unopened and in
their full original, undamaged packaging as required by clause 13.1.3, we will refund the Product
price and the cost of the standard delivery option (if you paid for delivery). We will not refund
any additional delivery charges you paid for non-standard or express delivery options.
If you only return part of an order (for example one Product out of several), we will normally
refund only the price you paid for the Products you return and not any delivery charges. For any
refunds we choose to offer outside your legal right to change your mind, we will also normally
refund only the price of the Products and not any delivery charges.
13.2 Faulty or misdescribed Products
13.2.1 If a Product is faulty, damaged on arrival or not as described, please contact us as soon as
possible with:
- your order number;
- a description of the problem;
- clear photos or videos showing the issue.
If the outer packaging is visibly damaged when you receive the parcel, you should, where possible,
ask the courier to record this (for example by signing as "damaged"), and you should not throw away
or destroy the packaging before taking photos. If the damage or fault is only visible after opening
(where the outer packaging looked fine), you should stop using the Product immediately and contact
us with photos. You must not send any Products back to us until we have confirmed the next steps and
provided return instructions.
13.2.2 When you first contact us about a faulty or misdescribed Product, you should tell us whether
you would prefer a replacement of the same Product (if available) or a refund. Once we have received
and inspected the returned Product (or, where we agree that a physical return is not necessary, once
we have reviewed sufficient photo or video evidence), and if we confirm that the Product is faulty
or misdescribed, we will either:
- provide a replacement of the same Product (where available and where you have clearly requested a
replacement); or
- provide a refund of the Product price (and, where required by law, an appropriate delivery cost),
in line with your legal rights.
13.3 Course cancellation by you
13.3.1 Once you have booked a Course, Course fees and any booking deposits are non-refundable and
non-transferable, except where we cancel or significantly change the Course under Section 13.4, or
where we are required to provide a refund under UK consumer law.
13.3.2 We do not offer refunds or credits where you:
- change your mind about attending;
- are late or fail to attend;
- are unable to complete the Course;
- feel that your personal progress, speed or skill level is not what you expected.
13.3.3 Where you have booked using a non-refundable booking deposit and a remaining balance payable
on the Course date, your booking deposit will not be refunded if you cancel, fail to attend, or do
not pay the remaining balance in time.
13.4 Course cancellation or changes by us
13.4.1 We may cancel or reschedule a Course due to:
- trainer illness;
- low student numbers;
- venue problems;
- events outside our control.
13.4.2 If we cancel a Course, we will:
- offer an alternative date; or
- refund the Course fee you have paid.
13.4.3 We are not responsible for additional costs you incur (travel, accommodation, loss of
income). Please consider flexible bookings or insurance.
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14. Our responsibility for loss or damage
14.1 We do not exclude or limit liability where it would be unlawful to do so, including for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation.
14.2 If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable
result of us breaking this contract or failing to use reasonable care and skill. We are not
responsible for loss or damage that is not foreseeable.
14.3 We are not liable for:
- business losses (loss of profit, loss of business, business interruption, loss of opportunity);
- losses caused because you did not follow safety instructions or professional guidelines;
- how you choose to use the skills, techniques or information learned in our Courses.
14.4 Subject to clause 14.1, our total liability for any claim relating to a particular order or
Course is limited to the total amount you paid for that order or Course.
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15. Intellectual property
15.1 All content on our Website and in our Courses – including logos, text, images, designs,
manuals, videos and graphics – is owned by us or our licensors and is protected by copyright and
other intellectual property laws.
15.2 When you buy a Course, we grant you a personal, non-transferable, non-exclusive licence to use
the materials for your own education.
15.3 You must not:
- copy, share, sell or redistribute Course materials;
- record live training (audio or video) without our written consent;
- upload our materials to any website, group, platform or cloud drive for others to use;
- use our Course content, methods, structure or explanations to create your own trainings, manuals,
online courses or classes, or to present our methods as if they were your own.
15.4 Unauthorised use of our intellectual property may lead to us removing your access to Courses
and/or taking legal action where necessary.
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16. Reviews, user content and social media
16.1 If you send or post reviews, photos, comments or similar ("User Content"), you:
- grant us a worldwide, royalty-free, perpetual licence to use, reproduce and display that content
in any media for marketing and promotional purposes;
- confirm that you own the content and it does not infringe anyone else's rights;
- confirm it is not defamatory, offensive or unlawful.
16.2 We may moderate, edit or remove User Content at our discretion.
16.3 If you tag us or use our branded hashtags on social media, you agree that we may share or
repost your content, giving credit where reasonably possible.
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17. Data protection
17.1 We process personal data in line with UK data protection law, including UK GDPR and the Data
Protection Act 2018.
17.2 For full details, please see our Privacy Policy on the Website.
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18. Events outside our control
18.1 We are not liable for delay or failure to perform our obligations where this is caused by
events outside our reasonable control (for example strikes, pandemics, wars, natural disasters,
failures of transport or communications, restrictions imposed by authorities).
18.2 If such an event occurs, we will:
- contact you as soon as we reasonably can; and
- our obligations will be suspended for the duration of the event.
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19. Changes to these Terms
19.1 We may update these Terms from time to time to reflect:
- changes in law or regulation;
- changes in our business, Products or Courses.
19.2 The version shown on the Website at the time you place your order applies to that order.
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20. Complaints and dispute resolution
20.1 If you have a complaint, please contact us at info@abnails.co.uk in the first instance. We will
try to resolve matters informally.
20.2 If we are unable to resolve your complaint, you may seek advice from bodies such as Citizens
Advice or Trading Standards, or consider alternative dispute resolution where available.
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21. Governing law and jurisdiction
21.1 These Terms and any related dispute or claim (including non-contractual disputes) are governed
by the laws of England and Wales.
21.2 You and we agree that the courts of England and Wales will have non-exclusive jurisdiction.
This means you may also bring a claim in your local UK courts if you live in Scotland or Northern
Ireland.